Job#: 3038229

Job Description:

Team: Microsoft Marketing – Global Employee & Executive Communications

Location: Hybrid (Seattle/Redmond area)

Work Arrangement: Hybrid Work Arrangement (HWA)

The Program Manager (Non‑Tech) 5 will lead the operational backbone of Microsoft Marketing’s global employee and executive communications. This is not a traditional PM role—it is a communications operations and systems role focused on building scalable processes, owning communications platforms, and ensuring high-quality, consistent delivery of messaging across the organization.

You will design and run the systems, workflows, and automation that power how communications are created, approved, published, measured, and improved. This role operates with high independence and partners closely with Communications leads to translate strategy into repeatable, high-quality execution.

The team enables scalable, structured, and efficient communications for Microsoft Marketing by building the systems, processes, and channels that support global employee and executive communications.

Own end-to-end operations of internal communications platforms, including:

• SharePoint / intranet (primary destination and source of truth)
• Email and newsletter distribution systems
• Viva Engage for amplification and engagement
• Survey and measurement tools

Responsibilities include:

• Ensuring channels work together cohesively (email → SharePoint → Viva Engage)
• Defining publishing standards, content structure, and channel governance
• Maintaining a consistent, usable, business-aligned channel experience

• Own the publishing pipeline across all communications channels
• Establish standards for formatting, QA, and channel usage
• Build repeatable workflows for content intake, production, approvals, and publishing
• Ensure “last mile excellence” across all published materials
• Partner with Communications leads to tailor content by audience and channel
• Ensure content is distributed and connected across channels

• Design and implement scalable workflows using Power Automate and Microsoft 365 tools
• Identify manual or high-friction processes and convert them into automated systems
• Build automation for:
  • Content intake, approvals, and publishing
  • Distribution and targeting
  • Performance tracking and reporting
• Document workflows for reuse across the team

• Define and implement practical AI applications (e.g., Copilot) across communications workflows
• Integrate AI into:
  • Recurring content production (drafting, summarization, formatting)
  • Reporting and insights
  • Knowledge capture and reuse
• Test, validate, and scale AI-assisted workflows
• Drive adoption of AI-enabled practices across the team

• Own measurement strategy for communications channels and programs
• Standardize reporting frameworks across email, intranet, events, and surveys
• Deliver recurring reporting with actionable insights
• Identify trends and opportunities to improve engagement and effectiveness

• Own the communications calendar and publishing cadence
• Track dependencies, timelines, approvals, and delivery
• Provide visibility into status, risks, and blockers
• Ensure alignment across stakeholders and workstreams

• Evaluate current workflows and identify opportunities for simplification and scale
• Redesign processes to reduce manual effort and inefficiency
• Establish clear operating models for communications delivery
• Continuously refine systems based on feedback and performance data

• Translate communications strategies into structured execution plans
• Ensure consistency across channels and audiences
• Identify overlaps, gaps, or inefficiencies in communications delivery

• Define and implement a centralized approach for tracking communications and event budgets
• Create standard tools, templates, and processes
• Ensure consistent data capture and reporting
• Partner with Event Management to drive adoption

• Communications platform management and content publishing
• Documented workflows and automation solutions
• Communications calendar and publishing cadence
• Measurement reports and insights
• Standardized processes and documentation
• AI-assisted workflow implementations

• 7+ years in communications operations, marketing operations, or program management
• Experience designing and implementing operational systems at scale
• 5+ years working with communications platforms (SharePoint, email systems, content publishing)
• 3+ years building workflow automation (Power Automate or similar)
• Strong systems thinking and process design capability
• Experience applying AI tools to improve workflows
• Ability to operate across complex stakeholder environments
• Prior Microsoft experience strongly preferred, but not required if enterprise comms systems experience is comparable

Disqualifier:

Candidates without enterprise communications systems experience are not eligible.

• Internal communications operations
• Marketing/content operations
• Intranet or digital workplace ownership
• Experience with AI and automation in communications workflows
• Strong executive communications exposure

• Opportunity to build and scale the operating model for Marketing communications at an enterprise level
• High visibility and autonomy
• Blend of systems design, AI enablement, and day-to-day impact on leadership communications
• Ability to shape how communications are delivered across Microsoft Marketing

• Communications delivered on time and aligned to channel purpose
• Messaging executed consistently with minimal rework
• Workflows improve clarity and effectiveness, not just efficiency
• Automation and AI reduce manual effort and enable scale
• Reporting provides clear, actionable insights

Hybrid Work Arrangement (HWA)

Remote work hours are not flexible across time zones.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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