Job#: 3040022

Job Description:

Job Title: Vendor Management and Oversight

100% Hybrid (Onsite Cadence: Tuesdays)

Specific Skillset Requirements:

This role is responsible for the oversight and management of vendor relationships and associated contracts to ensure alignment with business systems, organizational goals, regulatory requirements, and financial targets. Key responsibilities include monitoring vendor performance against systems, contractual obligations and service level agreements (SLAs), ensuring compliance with healthcare regulations and internal policies, and identifying opportunities for cost containment and operational efficiency. The position partners cross-functionally with payment integrity teams to evaluate vendor deliverables, mitigate risk, and support contract recommendations and alignment. This role also drives accountability through performance reporting, issue resolution, and continuous improvement initiatives to optimize vendor value and support high-quality member outcomes.

Expenses allowed: To be decided.

Corewell Health Equipment to be Provided.

Job Summary:

This role is responsible for managing vendor and contract performance to ensure alignment with organizational goals, operational expectations, and financial outcomes. The ideal candidate will have prior experience overseeing vendor KPI and SLA performance, including vendor accuracy, timeliness, and appropriate technical support. This individual will coordinate monthly and quarterly vendor meetings, support vendor invoicing and payment processes, organize vendor trainings, and serve as a key partner in ongoing vendor oversight. Strong procurement, contract, and Statement of Work (SOW) knowledge is essential, including the ability to interpret contractual language and make calculated adjustments to SOWs as business needs evolve. The role also requires strong project management skills, cross-functional coordination, and the ability to drive strategic alignment, accountability, and continuous improvement across vendor partnerships.

Essential Functions:

• Demonstrated experience managing vendor relationships and overseeing vendor performance against key performance indicators (KPIs) and service level agreements (SLAs), including monitoring accuracy, timeliness, responsiveness, and technical support effectiveness.
• Proven ability to coordinate and lead monthly operational reviews and quarterly business reviews, including follow-up on action items, issue resolution, and performance improvement planning.
• Experience managing vendor invoicing, payment coordination, and invoice reconciliation, with strong attention to timeliness, accuracy, and financial stewardship.
• Strong knowledge of procurement, contract, and Statement of Work (SOW) language, with the ability to interpret contractual requirements, identify gaps, and recommend or implement calculated SOW adjustments aligned with business needs.
• Experience coordinating and supporting vendor training activities, process updates, and operational readiness efforts across internal and external stakeholders.
• Strong project management capability, including planning, tracking deliverables, managing dependencies, driving accountability, and ensuring alignment between vendor work and organizational priorities.
• Ability to evaluate vendor deliverables, identify risks, escalate issues appropriately, and drive corrective action when vendor performance is not meeting expectations or contractual commitments.
• Strong communication and relationship-management skills, with the ability to partner effectively across internal teams and external vendors to support operational goals, regulatory requirements, and financial outcomes.
• Ability to ensure vendor work remains strategically aligned to overall organizational goals, business systems, regulatory requirements, and financial targets. 

Qualifications:

• Required Bachelor's Degree or equivalent in health care or business
• 7 years of relevant experience in product development lifecycle Required
•  Strong knowledge and understanding of health care products, benefit structures, and product development process Required
•  Familiarity with state and federal regulatory and legislative processes required; must be able to read and interpret complex statutes and regulations Required
•  Ability to quickly grasp and describe health plan products and benefit designs Required

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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