SITUATION
Our client, an American hospitality and entertainment company, sought a partner to provide consultants for their new Service Desk within a short time frame. Their previous Service Desk was located offshore and was…
RICHMOND, VIRGINIA – FEBRUARY 1, 2022 - Everforth Apex, a leading technology services firm, announced today that they have won the Best of Staffing Client and…
SITUATION
A U.S. state’s IT department was initially utilizing a previous installation of ServiceNow IT Service Management (ITSM) to maintain their internal IT services, but they were concerned that their users were not adopting the Service…
SITUATION
Our client is a consumer industrial business specializing in the mining, extraction, and refinement of raw materials. A decade ago, the client offshored identity management and security support service desks. Through…
SITUATION
Our client, a Fortune 50 Federal Integrator, engaged us to help relocate, build, manage and provide continuous improvement of a Tier 1 and 2 Enterprise Service Desk for the TSA. The service desk call volume was…
