Every organization recognizes that superior customer service is a competitive advantage. Surprisingly, less than 10% offer specific customer service training to employees. This session explores the definition of customer service, why great…
We all encounter difficult people in the workplace. We may be that way ourselves from time to time. How effective you are at dealing with difficult people has a direct impact on how successful you become and can affect your job advancement,…
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Our client recently acquired a new subsidiary and is focused on preventing security breaches that have troubled them in the past. They have encountered ongoing compliance challenges and needed to prepare…
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Our client planned to partner with a leading payment company to expand and promote their Fleet Card at their fuel stations with the goal to double their fleet business by 2030. This initiative…
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Our client, a multinational retailer, needed to centralize data from multiple clouds to one comprehensive application to give stakeholders complete financial visibility. The executives involved with the…
