Princeton Professor Alex Todorov did an experiment where he showed people pictures on candidates running for local office. He found that with nothing but a picture, people could guess who won about 70% of the time! Todorov found that people look…

The confidence gap is real. Research shows that compared with men, women don't consider themselves as ready for promotions, they predict they'll do worse on tests, and they generally underestimate their abilities. Success, it turns out,…

Did you know up to 92% of people experience anxiety in interviews? Perhaps you thought it was just you, but nearly everyone gets nervous when they're in the hot seat. You don't have to let it control you or the outcome of your interview though.…

Every organization recognizes that superior customer service is a competitive advantage. Surprisingly, less than 10% offer specific customer service training to employees. This session explores the definition of customer service, why great…

Former FBI Special Agent Jack Schafer was given assignments to get information from foreign spies or convince foreign diplomats to turn against their country and work for the United States. He was able to build a relationship of trust with these…