SITUATION
A global bank required ongoing production support and defect resolution for their online and mobility systems. The key objectives of this initiative were to receive daily issue…
SITUATION
Our client, a leading retail pharmacy and pharmacy benefit manager (PBM), was struggling to support their non-IT business internally, impeding the growth and efficiency of the business. They…
SITUATION
Our client, the pharmacy department of a large multinational retail corporation, was struggling to hire and support certain skillsets like patient care coordinators and pharmacy technicians. They had a partner supporting this work…
SITUATION
Our client had Tier III support employees helping licensed stores and doing lots of overtime work with little structure. This situation created rising costs and employee burnout which…
SITUATION
Our client, an American multinational telecommunications company, was chosen as the prime contractor to lead the transformation and modernization of Motor Vehicle Call Services for a U.S…
