SITUATION
In an effort to improve communication and efficiency, our client needed to establish Project Coordinator centers in low cost U.S. markets. The client had experienced difficulties with an offshore project team and…
SITUATION
Our client decided to move foreign-based Level 2 support services back onshore to the United States. Our client needed a partner to build an onshore operational model, and to deploy and manage a team to provide Level 2…
SITUATION
Our client, a large healthcare provider, needed a partner to address a significant increase in coding due to growth from a number of acquisitions. They were also challenged with a drop in productivity in their own…
SITUATION
A healthcare client was seeking a partner to outsource the entire coding process including tighter management to increase productivity and reduce the Discharged Not Final Billed (DNFB), which was near $30 million. Other…
SITUATION
Our client, a Fortune 50 Federal Integrator, engaged us to help relocate, build, manage and provide continuous improvement of a Tier 1 and 2 Enterprise Service Desk for the TSA. The service desk call volume was…
