SITUATION
Our client has a set of reports which are run regularly within their management and reporting centers. Pulling reports and tickets when triaging internal alarms and outages within both Regional…
SITUATION
Our client needed to replace their inefficient support desk program by addressing critical gaps in their service desk workforce and decreasing support ticket resolution times. They were seeking…
SITUATION
Our client needed a partner with Agile expertise to help them migrate 1,450 resources from Waterfall to Agile-based methodology. They wanted to build a ‘fail fast’ model for overall Agile evolution and were…
SITUATION
Our client, a leader in healthcare services, was facing significant challenges in scaling their IT workforce effectively. With 15 different vendors, the organization dealt with high costs, inconsistent…
SITUATION
Our client, a Fortune 500 Financial Services Firm, was upgrading to Tier One (Big Bank) status and was modernizing their application systems and compliance processes. Current full time employees were assisting with the…
