SITUATION
Our client had Tier III support employees helping licensed stores and doing lots of overtime work with little structure. This situation created rising costs and employee burnout which…
Post COVID-19, networking has taken on a new approach. There are a lot of virtual opportunities now! So what does that mean for you and developing professional connections? For starters, it means you can network from the comfort of your home…
SITUATION
Our client’s Chief Technology Officer knew they needed a data strategy and roadmap to redefine how they think about, manage, and use data from multiple sources to create value. They wanted to optimize their…
SITUATION
Our client’s primary objective was to consolidate their escalation and professional services support for investigative, technical, sales and billing support teams under a single managed service provider. Consolidation…
It is no secret that the IT labor market has been in flux since the pandemic began; wages are rising, employees are resigning in droves, and the lack of talent is glaringly apparent. As the challenges to technical hiring evolve, we have realized…
