“We can’t deliver great service because of COVID” is no longer a valid excuse (it never really was). In a post-COVID world, delivering stellar customer service experiences is more important than ever. Satisfied customers are no longer…
*CompTIA has approved this webinar for 1 CEU for these certifications: A+, Network+, Security+, Linux+, Cloud+*
The cyber threat landscape is evolving rapidly and the corporations are scrambling to find skilled…
Quality decisions are critical for superior organizational performance, while poor decisions lead to poor performance. Research finds that teams make superior decisions over individual managers or executives 75% of the time. If an…
In Part 2 of this two-part series, certified body language and communication expert Jeff Baird shares key strategies for building trust and rapport, with a focus on:
Current research indicates that losing a customer can cost a business over $50,000 in that relationship's lifetime value. When you work with difficult customers, you can't choose how they will act. You can only decide how you will act or react.…
