SITUATION
Our client was in need of an experienced, efficient partner to manage an expansive workforce of technical support professionals in 20 different states and across 100+ markets. Two additional partners besides Everforth Apex were…
SITUATION
Our industry-leading client was creating an in-house studio and experience design group. This would provide B2C customers with the ability to self-manage their own accounts through interactive, real-time digital…
SITUATION
Our client is one of the top pediatric hospitals in the nation with over 450,000 outpatient visits and more than 16,000 surgeries per year. Their signature services include cardiology, oncology, fetal medicine, neurosurgery…
SITUATION
In an effort to improve communication and efficiency, our client needed to establish Project Coordinator centers in low cost U.S. markets. The client had experienced difficulties with an offshore project team and…
SITUATION
The company needed a strategic partner to transform IT operations from reactive to proactive, implement Digital Employee Experience (DEX) management, and deliver measurable improvements…
