SITUATION
Our client, a leading retail pharmacy and pharmacy benefit manager (PBM), was struggling to support their non-IT business internally, impeding the growth and efficiency of the business. They…
SITUATION
The Department of Homeland Security (DHS) was in the process of consolidating 28 DHS agency datacenters into two next generation facilities. The purpose for this consolidation project was to reduce overall operation costs and…
SITUATION
Our client, an American hospitality and entertainment company, sought a partner to provide consultants for their new Service Desk within a short time frame. Their previous Service Desk was located offshore and was…
SITUATION
Our client maintains a level one help desk for all of its approximately 275,000 employees across the US for any basic technical support needs. This group historically had used a group of vendors in a staff augmentation model…
