SITUATION​

Our client needed to implement a new support model for their infrastructure operations team as part of a network modernization effort for transmission and distribution processes. They were…

SITUATION​

Our client needed to replace their inefficient support desk program by addressing critical gaps in their service desk workforce and decreasing support ticket resolution times. They were seeking…

SITUATION

Our client recently released a new Wi-Fi thermostat product. In order to have a successful launch they needed a support center to handle customer questions via phone, email or instant message about connectivity issues with the new…

SITUATION​

Our client was awarded a federal contract providing enterprise hardware support for around 30 federal installations across the U.S. They needed a strategic partner to help them deliver on the…

SCOPE AND OBJECTIVES 

Our client's temporary staffing model is a 'one-stop-shop' methodology, selecting a single staffing vendor to support all functional areas. Through stellar customer service and a history of outstanding performance…