Infrastructure Operations Team

A Fortune 500 regulated utility leverages Apex to modernize their network and data center operations.

SITUATION​

Our client needed to implement a new support model for their infrastructure operations team as part of a network modernization effort for transmission and distribution processes. They were seeking a partner with a flexible deployment model to help establish the new infrastructure team to streamline cost and mitigate risk in CIP designated facilities. We were chosen to support the project because of our scalable deployment model, demonstrated history meeting complex regulatory requirements, and our ability to support both high and low risk work sites as dictated by CIP compliance standards. This team supports the corporate, compute and storage, and utility communications networks. ​

Reduced Spend by 15% with 47 Consultants Across Four Teams

SOLUTION​

We utilized a managed service approach to deploy four teams of more than 45 networking and data center consultants to support our client's communications networks. Throughout the engagement, we provided ongoing support and workforce management services including an on-boarding boot camp for consultants, ongoing safety training, ISN compliance, site safety checks, and employee development. Additional deliverables included:​

  • Standardized rate catalogue for resources and services​
  • Establishment of SLA’s and fixed monthly fees​
  • Monitoring and reporting of capital charge codes for WBS​
  • Onboarding training​
  • Ongoing safety training and assessments​
  • ISN membership​
  • Onsite engagement and workforce management​

RESULTS​

Since the implementation of our solution, the client has reduced spend on niche consultants by nearly 15% and been able to fill aging resource gaps. The infrastructure operations team is now able to build fit-for-purpose teams to deploy on network and utility projects as needed. Additionally, the client’s new team is now able to properly screen resources to ensure safety and compliance in critical infrastructure locations. ​