A government services corporation leverages our Cloud capabilities to migrate devices, scale technical support and increase efficiencies.
SITUATION
Our client needed to provide enterprise-level PC refresh support throughout the U.S. for their large federal government partner, as their current hardware and operating system was becoming obsolete. They required a partner that could scale resources in a short period of time as well as react to a fluid deployment schedule on short notice, while at the same time providing cost-effective travel solutions.
SOLUTION
To meet our client’s business objectives, our engagement team constructed a solution that provided:
- A project deployment team of technical professionals across the U.S.
- Project management of operational productivity, attrition, financial spend and risk mitigation
- Workforce management, where we assumed responsibility for sourcing all technicians, onboarding, training, oversight and coordination of all travel logistics, performance management and project completion
- Agile demand planning and management that adapted to the client's frequent schedule changes on short notice
Refreshed Over 4,000 Seats
RESULT
Through our conscientious resource and program management, we were able to migrate over 4,000 machines with minimal downtime and user impact at over 70 customer locations. Additionally, the client gained efficiency within their processes that enabled them to be better equipped for timely deployment of future initiatives.
