Propelling Enterprise Growth with Technology
Drive Operational Excellence: Optimize service delivery by continuously streamlining processes, maximize the efficiency and effectiveness of resources, and scale to quickly adapt to changing business needs.
Focus on the Customer: Prioritize understanding and anticipating your customers’ unique needs while consistently improving your service quality based on feedback and industry best practices.
Improve Quality and Accuracy: Leverage quality assurance processes that ensure the highest standards and continually evaluate performance metrics to drive quality.
Building an Integrated Experience
Enjoy the advantages of centralized monitoring, automated troubleshooting, intelligent chatbots, personalized interactions, and virtual and on-site agent assistance. Support centers have a transformative impact on businesses across industries, improving customer satisfaction, streamlining operations, and driving growth powered by emerging technologies.
Banking and finance benefit from seamless customer experiences and personalized interactions. Healthcare support centers aid patients with insurance claims and enhance satisfaction. In the technology industry, support centers adopt IT Service Management (ITSM) best practices to provide technical assistance and monitoring, leading to streamlined operations and improved customer satisfaction. Revolutionize your operations and elevate customer satisfaction with our intelligent support center services.
Enabling Your Digital Transformation with ServiceNow
GlideFast Consulting, a Division of Apex, is a ServiceNow Elite Partner that provides exceptional solutions on the ServiceNow platform. With deep platform knowledge, standardization of processes, and an innovative approach, GlideFast is accredited across all ServiceNow workflows. Enhance your processes, drive successful outcomes, and take your service centers to the next level with ServiceNow.
As the Global Head of Support Centers, Eric is responsible for overseeing the delivery of support center solutions to help our clients achieve higher customer satisfaction, efficiency, and quality. With over 18 years of experience at Apex, Eric has successfully delivered numerous support center solutions to Fortune 500 and Fortune 1000 customers. Besides providing operational assistance, his team concentrates on assisting customers in utilizing cutting-edge tools, AI, and ML to enhance Service Desk Management, Application Support, Content Moderation, Customer Service, Field Services and Operation Centers.
As Solutions Director for Support Centers, Gabriel is responsible for building and maintaining strong client, industry, and critical technology partnership relationships. He is an accomplished ITIL/ITSM Senior Practice Consultant and IT Strategist with 18+ years of experience in Information Technology with demonstrated expertise in IT Strategic Planning, IT Service Management, and IT Operations Management.