Propelling Enterprise Growth with Technology

Drive Operational Excellence: Optimize service delivery by continuously streamlining processes, maximize the efficiency and effectiveness of resources, and scale to quickly adapt to changing business needs. 

Focus on the Customer: Prioritize understanding and anticipating your customers’ unique needs while consistently improving your service quality based on feedback and industry best practices.

Improve Quality and Accuracy: Leverage quality assurance processes that ensure the highest standards and continually evaluate performance metrics to drive quality.

Propelling Enterprise Growth with Technology

Building an Integrated Experience

Enjoy the advantages of centralized monitoring, automated troubleshooting, intelligent chatbots, personalized interactions, and virtual and on-site agent assistance. Support centers have a transformative impact on businesses across industries, improving customer satisfaction, streamlining operations, and driving growth powered by emerging technologies.

Banking and finance benefit from seamless customer experiences and personalized interactions. Healthcare support centers aid patients with insurance claims and enhance satisfaction. In the technology industry, support centers adopt IT Service Management (ITSM) best practices to provide technical assistance and monitoring, leading to streamlined operations and improved customer satisfaction. Revolutionize your operations and elevate customer satisfaction with our intelligent support center services.

Building an Integrated Experience

Enabling Your Digital Transformation with ServiceNow

GlideFast Consulting, a Division of Apex, is a ServiceNow Elite Partner that provides exceptional solutions on the ServiceNow platform. With deep platform knowledge, standardization of processes, and an innovative approach, GlideFast is accredited across all ServiceNow workflows. Enhance your processes, drive successful outcomes, and take your service centers to the next level with ServiceNow. 

Enabling Your Digital Transformation with ServiceNow
Support Service Centers By the Numbers

100

Clients Served

740

Projects Completed

15000

Consultants Deployed

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Optimizing Efficiency: The Synergy of ITSM and AI
ArticleSupport Centers
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Enterprise Tier 1 and 2 Service Desk
Case StudySupport Centers
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Multi Location Workforce Management
Case StudySupport Centers
What our clients say
"Apex provides top quality candidates and is always able to fill any position I need with sometimes only 24 hr notice.  I would have no hesitation referring them to anyone who needs immediate support."
Consumer Package Goods Company
Eric Meissner

Leadership

Eric Meissner
Global Head

As the Global Head of Support Centers, Eric is responsible for overseeing the delivery of support center solutions to help our clients achieve higher customer satisfaction, efficiency, and quality. With over 18 years of experience at Apex, Eric has successfully delivered numerous support center solutions to Fortune 500 and Fortune 1000 customers.  Besides providing operational assistance, his team concentrates on assisting customers in utilizing cutting-edge tools, AI, and ML to enhance Service Desk Management, Application Support, Content Moderation, Customer Service, Field Services and Operation Centers.

Leadership

Gabriel Espinosa
Solutions Director

As Solutions Director for Support Centers, Gabriel is responsible for building and maintaining strong client, industry, and critical technology partnership relationships. He is an accomplished ITIL/ITSM Senior Practice Consultant and IT Strategist with 18+ years of experience in Information Technology with demonstrated expertise in IT Strategic Planning, IT Service Management, and IT Operations Management.