Field Service Technician

Job#: 2012581

Job Description:

A Brief Overview
The Field Services Technician is responsible for providing onsite support to end users and networking equipment in the San Francisco Bay Area, including all onsite installation, configuration, repair, and maintenance for a variety of end user devices and network devices, coordination of OEM parts or maintenance as required, and support of end users through incident resolution in collaboration with the service desk and desktop engineering teams.
Locations
Palo Alto, CA
What you will do

• Provide end user device support during field visits or dispatches, representing IT in a professional and businesslike manner.
• Perform all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
• Perform onsite initial basic network troubleshooting, port activation, and deactivation at hospital locations.
• Perform onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
• Diagnose problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
• Determine whether OEM assistance is required and coordinate delivery of OEM vendor parts or labor as required.
• Provide technical support and setup during special events at locations such as conferences.
• Maintain contact with desktop and network engineering teams to diagnose and resolve issues and recurring incidents as required.
• Maintain contact with Service Desk to provide regular status updates and prompt notice of incident resolution.
• Complete accurate and timely updates in Asset Management tracking system.
• Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the teams environment.
• Assist with asset audits and manage exceptions through a remedial action management process.
• Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
• Ensure equipment is per the defined standards

• High school diploma, technical training, or equivalent combination of education and technical experience.

• 3 years of related work experience; experience in a healthcare IT environment preferable.

• Strong experience troubleshooting, repairing, and supporting the following: • Windows 7, Windows 8, and Mac operating systems, as well as common end user computing applications (e.g., MS Office, Outlook, VPN); • HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems; • Apple (iPad) and other common tablet computing devices; • Printers, monitors, external hard-drives, network interface cards, etc.; • Cisco routers (e.g., 36XX, 76XX, ASR 1XXX); • Cisco switches (e.g., Catalyst, Nexus); • Cisco wireless access points (e.g., Aironet); • Associated networking devices (e.g., LAN Controllers, WAN Optimizers).
• MCSA Windows 7, MCSA Windows 8, and CompTIA A+ preferred.
• Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.

• DL - Driver’s License – Any US State

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.