Business Systems Consultant - Salesforce

Job#: 2022775

Job Description:

Business Systems Consultant - Salesforce CRM

Apex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert in solutions on Salesforce’s Financial Services Cloud and CRM Analytics for a Top Five Bank.

Client: Big 5 Bank

Location:  Hybrid; 1- 2 days a week in Toronto

Terms: 6 Month Contract, Strong possibility of extension or converting fulltime based on project budget & candidate performance.

Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm

Application Process: It is best to apply via the medium you are viewing this on. If you encounter technical difficulties, please contact Beth Armstrong at [email protected] and reference Salesforce CRM Business Systems Analyst Consultant

What Youll Be Doing

You’ll lead complex projects to design strategic solutions aligned to the enterprise architecture roadmap. As a Business Systems Consultant, you’ll support end-to-end project implementation and act as a subject matter expert in both business and technology. You’ll ideate and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best-in-class client experience.

  • Understanding and Documenting Requirements –
    • Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.
  • Solution Design
    • Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.
  • Leading and Mentoring
    • Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.


  • Hands-on experience supporting Salesforce CRM platform
  • 3 - 5 years working as a Business Systems Analyst with proven experience in agile delivery, in the area of requirements management on large and complex projects
  • Experience with Dashboarding,  Analytics and Financial Service Cloud.
  • Combination of traditional business analysis skills with agile analysis skills, and the ability to identify the need for and use techniques from either skillset (system context diagrams, use cases, storyboards, relative estimation)
  • Experience in requirements planning and prioritization including stakeholder analysis and effort estimation
  • Requirement elicitation techniques such as Data Analysis, Document Analysis, Interviews, Facilitated Workshops, Observation, Prototyping, Focus Groups, Surveys
  • Requirements management and communication – requirements walkthroughs; scope and change management; traceability; configuration management, backlog management , User  provisioning & prioritization


  • Experience working in Scrum environments
  • Salesforce Administrator certification
  • Critical Thinking and Design Thinking skills with experience in User Centered Design

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Toronto, ON, CA

Job Type:

Date Posted:
March 28, 2024