Application Engineer II

Job#: 2027336

Job Description:

Apex Systems is looking for a Technical Support Analyst for one of our clients in Charleston, SC.

***Candidates must be US citizens and be able to work on a W2, and be able to be onsite in Charleston, Monday-Friday****

If you meet the requirements, please send a resume to Hannah Price, [email protected] for immediate consideration. 

The Sr Technical Support Analyst will provide technical support and administration for critical clinical applications/systems used by the client’s Radiology and Oncology diagnostics services group. This position assists with providing access management and white glove support of clinical applications for healthcare providers and their staff. Will be responsible for providing troubleshooting and resolution for transcription software, desktop/laptop hardware, high resolution monitors, network connections, and peripheral devices.

Responsibilities:

• Responsibilities will include building desktop images, installing high end graphics cards, installing applications, managing user account access, and setting up/restoring network connectivity
• Primary resource for the rollout and set up of new hardware
• Provides proactive and reactive support while maintaining a professional attitude and exhibiting excellent customer service skills.
• Responsible for providing tier 1 and 2 troubleshooting of systems and network hardware as well as tier 1 support of software applications.
• Responsible for interfacing with internal IT teams including Clinical Applications
• Participates in team and project meetings, assist with onboarding of new hires, leads designated projects, and provides input on intelligent solutions to improve efficiency.
• Resolves local area networking issues to ensure connectivity to the Corporate network
• Corrects hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors

Qualifications

• 5+years of Desktop Support experience
• CompTIA A+ certification required
• Ability to work independently and take ownership of IT support tasks from intake through resolution
• Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
• Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.