Service Desk Technician - Gunter AFB
Job#: 2029077
Job Description:
Service Desk Technician Tier 2 x3Clearance level: Secret
Target start date: ASAP
Apex Systems is hiring for a top client located in Montgomery AL for a Service Desk Technician , if you are interested in this role please connect with Erica Mokun, [email protected] with a copy of your resume, and sec+
Service Desk Technician
Duration: Multi-year
Location: Gunter AFB, Montgomery, AL
Onsite requirements: Onsite
Pay Rate: $25-30.00
Must have skills/experience/certs and/or technologies:
• Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience
• Certifications desired: A+, Network+, or CompTIA Security+ CE etc. DoD 8570 Certified
• Provides user support and troubleshooting as part of a 24 / 7 support team
• Serves as the single point-of-contact (POC) for IT interruptions to Air Force command and control (NOSC/AMAC/AFPEDC), base, or MAJCOM sustaining engineers, and the PMO office for the AFNet-S
• Tier 2 Service Desk
o Initial response to incoming incident and request tickets escalated from Comm Focal Points, Base Comm Squadrons, NOS, and system-generated actionable events
o Responsible for patching and upgrades for remediation of vulnerabilities
o Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues in response to AF Help Desk Tickets
• Provide accurate, detailed, and timely updates to tickets and projects
• Respond to assigned incident tickets and update or close upon resolution
• Monitor the network, applications, configurations, server configurations, netflows, logs, device tracker, virtualization, database performance, storage performance, and patch management
• Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
• Executes and participates in System Acceptance Testing
• Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs
• Adhere to strict Information Systems security guidelines in all cases.
• Implement appropriate processes for data protection, disaster recovery, and failover procedures
• Able to communicate effectively at all levels of the organization, with internal or external customers, in written and oral format
• Other project support as needed
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.