Mandarin/ English Support Engineer
Job#: 2029753
Job Description:
Support EngineerApex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer that is Bilingual in Mandarin and English, with experience in in cloud computing, Azure, Security, Intune, identity and a history of supporting Windows Servers and Linux to place at our partner a large organization that operates under a shared service model, a Big Five Tech Giant.
Client: Big Five Tech Giant, a multinational technology corporation
Terms: 9-month contract, possible extension
Location: Toronto, Remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cole Edwards- [email protected]. Please reference Bilingual Support Engineer.
Responsibilities:
- Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Key Qualifications:
- 5+ years technical support, technical consulting experience, or information technology experience
- Bachelors Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
- Minimum 3+ years experience with identity.
- Minimum 3+ years experience with security.
- Minimum 3+ years experience with intune.
- Fluent speaking, reading and writing in Mandarin and English
- Microsoft Azure architecture and its components (Fabric, Compute, Storage)
- Operating System & Networking:
- Master in supporting Windows Servers.
- Master in supporting Linux (RedHat/Ubuntu/etc.).
- Experience in Core Linux Administration (boot process, file systems, network device and protocol configuration) OR managing cluster environment (SUSE, RedHat, Veritas) OR core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
- Experienced in network configuration, troubleshooting, subnetting, Proxy services/servers, VPN, HTTP, TCP/IP protocols, iptables and route table support, general DNS services, and route/bandwidth problem diagnostics.
- Experienced in Web Server troubleshooting: IIS, PHP, Apache, Tomcat, etc.
- Experienced in Network performance fine-tune.
- Experienced in Enterprise Security solution design and troubleshooting.
- Experienced in 3rd party application-level troubleshooting or issue isolation.
- Kubernetes:
- Master in Container technology.
- Experienced in Docker, Containers, Kubernetes and/or could deployment technologies.
- Experienced in Container networking.
- Experienced in building and maintaining application components in CI/CD (Git, Jenkins etc.).
Interview Process: We are working with the hiring manager on this position. Interviews will be set after screening.
This a great opportunity to join one of North Americas largest technologies corporations. With the ability to work gain onsite knowledge of Data Centers. This position will touch multiple lines of businesses within the corporation to surely benefit your career growth.
If you are not a 99% match to the above, and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.
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EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.