HelpDesk Support

Job#: 2030590

Job Description:

Help Desk Job Responsibilities:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Tier 1 technical support
•  This is what I call an advanced customer service role because it may require taking things back to the basics without being able to see what the user sees on their screen as we can’t remote into a personal computer
•  These individuals need to have a strong helpdesk background but will be solely focused on applicant support and support of application processing.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.