IT - Business Application Analyst II

Job#: 2030843

Job Description:

IT Business Application Analyst II (Epic Grand Central) 

The position is visible to the hospital’s business service lines, and serves as a liaison between IT and those groups.  This position is responsible for independently providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs.


Essential Duties:

  • Supports major enterprise applications and others as assigned.
  • Facilitates design of business workflow in conjunction with the business units; workflows will focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives.
  • Performs needs assessment, software design, implementation, support, and reporting.
  • Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met.
  • Identifies testing scenarios and develops test scripts
  • Develops understanding of departments’ business processes.
  • Identifies and analyzes moderately complex issues and brings problem to resolution.
  • Participates in workflow and business process discussions.
  • Maintains system security for assigned applications.
  • Provides direction to junior team members.
  • Leads components of development of end-user training materials and participates in training efforts.
  • Assists other team members in ensuring high documentation standards
  • Leads escalation of issues with appropriate internal resources
  • Assists in the development of policies and procedures in collaboration with the business unit, other team members, and IT management team.
  • Independently manages components of application upgrades, testing, troubleshooting, and support efforts
  • Supports/troubleshoots inbound/outbound interfaces as appropriate.
  • Creates reports as needed and works problem tickets.
  • Creates and maintains appropriate system documentation
  • Collaborates with other application and clinical analysts to ensure system integrations.
  • Performs call rotation duties as required.
  • Participates in change management activities to support successful system deployments and enhancements.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Creates reports, dashboards, and other analytical tools to support customer base
  • Designs business workflows in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Performs data collection from business subject matter experts to facilitate design which will represent an improved business workflow.

Experience & Knowledge:

  • Minimum 3 years of IT experience supporting applications is required.
  • Must be detail-oriented and organized, with good analytical and problem solving ability. 
  • Notable client service, communication, presentation and relationship building skills required. 
  • Ability to function independently and as a team player in a fast-paced environment required. 
  • Must have strong written and verbal communication skills.
  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.) required.
  • Knowledge of SQL databases required.
  • Knowledge of LAN, DNS, and networking required.
  • Ability to work with servers and apply software upgrades required.
  • Knowledge of disaster recovery and backup procedures required.
  • Project management experience/skills preferred.
  • Experience in a healthcare setting is highly desired.
  • Business workflow redesign experience a plus.

Must have experience working with business or healthcare applications such as:

  • Inpatient systems
  • Hospital patient flow systems
  • Data Warehousing
  • SQL Server/SSIS
  • Enterprise Scanning and workflow management Applications
  • Bed Management Applications
  • Finance Applications


  • High School diploma or GED required.
  • Bachelor’s degree in related field preferred.

Credentials, Licensure or Certification (i.e. RN, RRT):

  • Epic Certification preferred 


























EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Shaker Heights, OH, US

Job Type:
Scientific and Clinical

Date Posted:
May 24, 2024