Process Management Analyst

Job#: 2031917

Job Description:

Process Management Analyst

Apex Systems is a large staffing and consulting firm and we are looking for a Process Management Analyst with strong Process Mapping and Documentation skills, six sigma knowledge, and financial experience exposure to place at our client, a top Financial Institution. 

Client: Financial Institution

Contract/Perm & duration: 6-month Contract (Potential for extension or conversion)

Location: Downtown Toronto

Application Process: Please apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Phil Piche at [email protected] . Please reference Job Title Process Management Analyst

Project: Improving Process for Technology Modernization Program. Assist in Risk and Governance activities. 

Job Description:

• Regularly evaluate the efficiency of existing business procedures and proactively propose improvements to achieve better business outcomes and enhance customer experience.
• Gather, analyze and interpret data and metrics to evaluate operational performance and effectively convey results to stakeholders.
• Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk.
• Provide subject matter expertise on business processes when representing the department on projects and other requests.
• Collaborate cross-functionally with teams as they execute marketing, operations and business strategies to ensure we are delivering exceptional products and services to our customers.
• Apply skills such as communication, negotiation, problem solving, change management to help drive key priorities like product launches, technology changes and continuous improvement initiatives.
• Leverage direct team and other internal and external stakeholders to get work done – knowing who to partner with to achieve team goals, effectively prioritize work across multiple teams and client groups, driving results in a cross-functional manner
• Use metrics to identify opportunities to drive change; and be able to consult with, influence and present to more senior leaders employing analytical and problem-solving skills
• Use knowledge of up/downstream dependencies and impacts to evolve strategies and influence agendas
• Demonstrate curiosity and an aptitude to learn new things – easily adopting new technology and embracing a customer-grounded mindset
• Focus on the sustainable implementation of systems and processes, and promote an environment where innovation and agile-learning are expected for success
• Demonstrate excellent interpersonal, communication and organizational skills

• At least 3 years of experience with customer experience, continuous improvement methodologies
• Experience writing process improvement documents and maps utilizing tools
• Experience working in the Financial Industry
• Experience working in an Agile workplace environment
• Experience of using Lean & Six Sigma to drive continuous improvement initiatives
• Excellent communication and writing skills
• Experience in SQL and Visio are preferred 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.