With statistics such as those bulleted below, it is more important than ever to succeed at customer service, not just in initial interactions but also in resolving customer concerns.
If you want something done, ask a busy person to do it. That's a favorite chestnut when it comes to time management. As project managers, we are busy people with constant demands from stakeholders, team and client meetings, reports to create, and…
SITUATION
Our client, a Fortune 500 gas and electric utility, required a partner to assist their digital transformation efforts by insourcing a previously outsourced Enterprise Network Communication Services organization. The…
Adelphi, Md. December 9, 2020—University of Maryland Global Campus (UMGC), the largest online public university in the country, and Everforth Apex, a world-class technology services firm, announced today an alliance whose goal is to increase…
SCOPE AND OBJECTIVES
A large regional financial institution created a Robotic Process Automation (RPA) Center of Excellence (CoE) and selected Blue Prism as their core technology. The CoE is responsible for driving…
