In today’s customer-focused and data-driven enterprises, support service centers and the data they provide are a crucial part of your organizations ecosystem. Our cost-effective nearshore, remote and onsite solutions for Service Desk, Application Support, and Desk side support all focus on benchmark metrics, scalability and resource optimization while ensuring maximum value and adhering to operational policies.
Customers and users demand service that supports a frictionless experience. Delivering the right balance of customer satisfaction, quality, and efficiency is crucial to effective service management and increased value.
Our large-scale virtual bench of technical resources allows us to build customized support frameworks driven by metrics that ensure the right balance of CSAT, quality, and efficiency.
Gain transparency, effectiveness, and maximum flexibility from scalable teams and comprehensive service management to help you create more value and launch new products and services with confidence.
As Solution Director, Gabriel is responsible for building and maintaining strong client, industry, and critical technology partnership relationships. He is an accomplished ITIL/ITSM Senior Practice Consultant and IT Strategist with 18+ years of experience in Information Technology with demonstrated expertise in IT Strategic Planning, IT Service Management, and IT Operations Management.
Brian brings 12 years of experience building support service programs, from specialized teams to large scale call centers, for several Fortune 500 companies. Brian implements operational excellence and ITIL aligned processes to create efficient and robust support frameworks.