The constant challenge to accomplish more with less draws a fine line between increased productivity and an overloaded workforce. Even the highest performing teams require assistance during events like seasonal spikes, new product launches, or catastrophes. Facilitate workforce continuity while still meeting customer expectations with a Surge – a high headcount, short timeframe hiring engagement typically involving non-technical workforce management-based deliverables and activities.
Organizations need to rapidly increase workforce capacity to continue the monetization of goods and services and to meet rising customer demands through special event periods.
A customized program support structure addresses onboarding and equipment constraints, training and development, performance management, retention, best practices, and resource management.
Do more with less by scaling immediately with increased cost-performance through service management and mitigate challenges to bandwidth associated with onboarding high-volume headcount.
Kevin has provided leadership to Fortune 500 clients across various industries and geographies. He has successfully designed and implemented solutions for clients involving data & analytics, future state assessments, information security, enterprise support, and other large scale initiatives. Kevin’s specialty is in the application of workforce management strategies and the creation of surge solutions for clients. These solutions have encompassed programs with over 700 concurrent resources spanning North America.