Core Legacy Technology Support

SITUATION ​

Facing an SAP implementation that would require complete focus of internal IT staff, our client needed assistance to keep legacy systems operational. Extending such lengthy assignments to contingent labor inevitably would produce a high level of turnover. To ensure minimal business disruption, our client approached Apex to augment its staff with skilled professionals that were committed to the length of the project. Skill areas needed for this mission-critical work included:​

• Desktop support​
• Helpdesk support​
• Systems administration​
• Account administration​
• SharePoint development​
• AS/400 programming​
• Database administration​
• Technical writing​
• Graphic design​

SOLUTION​

To locate the right people that would seamlessly fit into our client’s organization, we created a customized recruiting process that was skill-focused and mirrored our client’s culture, environment, and unique needs. With this in-depth knowledge, we placed over 75 highly qualified IT professionals within the client’s IT department. Apex’s contingent workforce kept the client’s legacy systems operational during the blueprinting phase and realization phase of this SAP implementation. To ensure long-term success for our client, we implemented an annual formal performance review process once several of our technical professionals had been working on assignment for more than a year.​

RESULT​

Due to our ability to find and retain the right talent to drive this business forward, we are now our client’s #1 staffing vendor out of eight approved vendors. Our annual performance review process produced minimal turnover and provided reliable technical staff that was critical to our client during this large business transformation. Due to the superior match resulting from our customized search strategy, our client’s selected 15 of our most talented technical professionals to hire directly as permanent employees.​

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