Infrastructure Operations Team
SITUATION
Our client needed to implement a new support model for their infrastructure operations team as part of a network modernization effort for transmission and distribution processes. They were…
SITUATION
Our client needed to implement a new support model for their infrastructure operations team as part of a network modernization effort for transmission and distribution processes. They were…
SITUATION
Our client needed to replace their inefficient support desk program by addressing critical gaps in their service desk workforce and decreasing support ticket resolution times. They were seeking…
SITUATION
Our client was awarded a federal contract providing enterprise hardware support for around 30 federal installations across the U.S. They needed a strategic partner to help them deliver on the…
SITUATION
Our client recently released a new Wi-Fi thermostat product. In order to have a successful launch they needed a support center to handle customer questions via phone, email or instant message about connectivity issues with the new…
IT support services encompass a wide range of activities, from addressing technical issues to implementing new solutions. Efficient and streamlined IT support services are an essential component in the successful operation of organizations. To…