Tier 2 Desktop Technician

Job#: 2019629

Job Description:

JOB TITLE: Desktop Support/Technician Level II

LOCATION: Onsite in San Antonio, Texas

ROLE TYPE: 6 month Contract to Hire

*In interested and qualified, please reach out to the technical recruiter, Nicole, at [email protected]

POSITION SUMMARY: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to organizational standards. The individual will use his/her skills to preform the required job requirements to the organizations end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level II role.

RESPONSIBILITIES:

• Image PC’s and deploy applications using SCCM
• Install, replace and configure hardware, as well as install and configure all standard business and engineering software
• Perform general user and copier location moves for existing setups
• Perform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devices
• Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
• Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
• Documentation of IT processes to be utilized by the Service Desk and technical teams where needed

REQUIREMENTS:

• Hands-on experience with imaging, deploying machines and troubleshooting
• Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products
• Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
• Professional experience in customer service
• Candidate must be detailed oriented
• Good communication and documentation skills
• Ability to elicit cooperation and action from individuals over which there is no supervisory relationship

PREFERRED QUALIFICATIONS:

• IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.