Customer Sevice Specialist II

Job#: 2021761

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.  Please email an updated copy of your resume to Jordan at [email protected] if interested and qualified. 
**Please note that only qualified candidates will be contacted.  
Position:  Customer Service Representative II
Location: Menands, NY. On-site 2x a month 
Estimated Duration: The client approximates that this project may last up to 3 months. However, there is no guarantee of employment for any length of time. This is a contract to hire position
Pay Rate Range:  $18/hr.
Project Description:  As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment.  These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
Day to Day Responsibilities/typical day look like:  

  • Takes and processes transactions by telephone, internet and correspondence from customers and representatives
  • Enters and maintains database records of customer profiles and prepares and maintains status reports
  • Acts as liaison for customers
  • Maintains knowledge of company products and customer service processes
Selling Points for Candidates:  
  • Opportunity for career growth and development. 
  • Contract to hire
  • Education: High School Diploma or GED
  • Required Experience: 2+ years of customer service experience
  • Required Technical Skills:
    • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Required Skills and Abilities:
    • Strong telephone and verbal communication skills
    • Customer focus and adaptability to different personality types
    • Ability to multi-task and manage time effectively









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.