Customer Support Technician

Job#: 2023758

Job Description:

                     Customer Support Technician 
     Apex Systems has an immediate need for a Customer Support Technician!! This will be a 6+ Month Long Term Contract supporting one of our large commercial clients in Virginia Beach, VA. Please see below for all details!
** APPLY HERE **  Please send your resume to:  [email protected]
 
- Job Title:  Customer Support Technician 
- Location:  Virginia Beach, VA 
- Contract Layout: 6+ Month Long Term Contract 
- Contract Pay: $20.00 - $25.00 / Hourly Rate  
 

Job Description

• Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Ensures computer equipment and software is running properly.
• Troubleshoots, diagnoses and repairs problems with PC hardware and software.
• Configure new computers, peripherals and mobile devices.
• Installs new software on computers and mobile devices.
• Responds to helpdesk calls and emails in a timely manner.
• Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the users problem.
• Support users by performing system tests and updates after they complete their troubleshooting and necessary repair.
• Creates and updates support tickets per defined service-level agreements using the ticketing system.
• Advise users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Support installs or upgrades of software or devices, set up user profiles, or reset passwords.

 

Requirements

• 2+ years of Customer Service or Call Center Support experience 
• 1+ year of Entry Level IT experience (Basic Hardware/Software navigation and troubleshooting knowledge) 
• Excellent interpersonal, written, and oral communication skills

 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.