Desktop Support
Job#: 2024259
Job Description:
Desktop Technician II - Onsite in Ann Arbor, MI - Some travel - W2 OnlyJob Responsibilities: Candidate will be providing support of hardware and software in this role across various locations across the country. Support may be either hands on or remote, depending on user location; travel will be required for this role so all candidates must be able and willing to travel frequently for this role. Analyst will be required to work from existing ticket queues in ServiceNow or, if no ticket, either request the user create one or create one themselves. May also be required to do other work/tasks as assigned by leadership.
Skill Requirements:
- 4+ years experience in IT support
- Strong Troubleshooting skills - Onsite and Remotely
- Excellent customer service - White Glove service - working with C-suite Executives
- Excellent communication skills, written and verbal
- Ability to learn quickly
- Willingness to ask questions
- Hands on and remote hardware support: Windows, Mac, and Dell hardware
- Mobile Support - Android and Mac
- ServiceNow - preferred
- Basic Network troubleshooting
- Basic SolarWinds familiarity
Duration of Assignment: 8 months
Travel: required; candidate must be onsite when not traveling
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.