Customer Service Representative

Job#: 2024566

Job Description:

• Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination
• Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and termination
• Ensuring bills are correct and mailed on time - resolving related problems
• Resolving payment discrepancies and delinquencies
• Working with internal and external customers and vendors to resolve any issues related to support services activities
• Participating team-based projects and contributing to customer service and operations improvements initiative

• Minimum of 2 years’ experience in accounting, finance or related field preferred 
• Proficiency in math, data entry, typing, spelling and grammar - pre-interview assessment required
• Successful customer service track record
• Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems 
• Computer experience preferably in a PC windows-based environment
• Ability to work productively at multiple tasks
• Excellent attendance history
• Bachelors preferred, not required. HS Diploma or GED required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.