Customer Service Representative

Job#: 2025698

Job Description:

Apex Systems is hiring for a Customer Service Representative role with our client in San Diego. I’ve included job details below. If you are interested in applying please email an updated copy of your resume to Kayla at [email protected]

Title: Customer Service Representative
Pay Rate: $23/HR
Contract Duration: 6 months – through 12/31/24
Onsite role – 5 days a week Monday-Friday in La Mesa area
**Some travel could be required, however all location are within 30 miles from each-other in SD**
*Epic/EHR system experience is required**
Job Description:

• The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information
• Represents health plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues
• Responds professionally to inquiries from internal/external customers, Initiates contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed
• Evaluated data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
• Documents according to procedure
• Follows established procedures to meet customer/member needs
• Required to effectively interact with diverse work units and relevant organizational departments
• Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks
• Ability to understand relevant policies, processes and customers
• Assist the department in meeting customer needs and reaching department expectations
• Completes required training and understand how to use tools available to recall necessary information
• Develop a full awareness of the way performance and actions affect members and Member Service Contact Center’s (MSCC) performance guidelines (call handling, first call resolution, complaint resolution compliance, member retention and return contact as warranted)
• Promotes, ensures and provides customer service to internal/eternal customers by demonstrating skills which are consistent with the organization’s philosophy of providing extraordinary customer relations and quality service

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.