Telephony Support Analyst

Job#: 2026092

Job Description:

***If interested in the opportunity below please email a copy of your resume to [email protected]***

Position: Telephony Support Analyst
Location: Pittsburgh, PA
12 Month Contract with Possible Extension
Project Details –

• Configure, Troubleshoot and Deploy telephones
• Travel to office adjacent facilities in Pennsylvania for troubleshooting/issue resolution
• Provide remote telephony support for ATI facilities outside Pennsylvania
• Manage service tickets within ServiceNOW
• Schedule / escort 3rd party vendors for Telephony based repairs (e.g. wire breaks, advanced equipment repair, etc)
• Perform and maintain inventory of Telephony equipment and spare parts in performance of job duties
• Shipping / Receiving of relevant Telephony equipment and spare parts
• Adding and updating extensions
• Issue/Troubleshoot PBX and resolution
• Working with carriers to add lines to get setup
• Update configuration, maintenance and service

• PBX and Avaya support 
• Troubleshooting and remediation 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.