VIP Technical Support

Job#: 2031629

Job Description:

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Apex has an opportunity for a VIP Technical Support role. This is a 6+ month contract position and the pay rate is flexible depending on experience. Here are the details:                        

Position: VIP Technical Support 
Location: Coconut Grove, FL. (full-time onsite)
Rate: Negotiable based on experience
Duration: 6+ months contract

Description of Work/Position:

Provide white glove day-to-day support with video conferencing and technical support for all Senior Executives.  Support all local and remote IT issues using supplied tools and processes.

Extensive VIP & Executives level support experience preferred and must be able to respond to customer questions in a polite and precise manner.

Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments.

Personal accountability and responsibility are a requirement.

Responsibilities:

• Support meetings, video conference-based events, and Board functions
• Ensure proper operation of all on-site meeting room equipment
• Support VIP & CEC members with all technical issues
• Manage, maintain & support inventory of Executive devices
  (Laptops, mobile devices, peripherals)
• Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistants
• Image and update end user computers
• Testing & validation of new updates, patches, and deployments
• Must be able to walk frequently and lift up to 50 lbs.

Technical Knowledge required:

• Advanced Windows desktop support
• Microsoft Windows 10
• Microsoft Office Suite
• Microsoft Exchange & Office365
• Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)
• MDM/iOS experience, Intune preferred
• Active Directory & Azure
• Project Management
• Familiar with ITIL and ITSM processes
• Apple iOS & Android device support
• Familiarity supporting Macintosh laptops/desktops a plus
• Familiarity with Networking; Cisco certifications or work experience a plus
• Printer support & troubleshooting

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.