A large national bank modernizes and upgrades its mobile banking systems.
SITUATION
Our client is in the process of replacing a legacy online and mobile banking system with a new multi-layered microservices-based architecture in a true DevSecOps platform. Mobile banking required a DevSecOps platform to power new mobile products. Apex Systems was engaged by the client to assist with operational readiness and provide production support services related to the new Digital Banking Platform.
Reduced mean time to recovery/repair (MTTR) by 80%
Apex Systems worked closely with the bank’s digital platform team to address their primary support needs as it relates to the Pilot and Beta rollouts of the new digital banking platform, both from a technical and schedule perspective, as well as assist in any technical work associated with architecting the new digital platform to include microservices.
RESULT
The primary achievement for our engagement was to reduce mean time to recovery/repair (MTTR) from six-seven days to less than three hours for high priority production issues and one day for noncritical production issues. We also delivered 7x24x365 support without permanent shift assignment so each pod of resources will support various times and days each week allowing greater resource flexibility. Finally, we delivered a microservices architectural blueprint and DevSecOps model to support the Mobile Banking Platform.
