SITUATION
Our client was in the beginning stages of a large initiative that encompassed moving the Active Directory instances of multiple lines of business into a single instance of Active Directory. Additionally, the…
SITUATION
Our client required software business analysis services for an upgrade to a rail terminal operating system used across North America to manage, plan, and optimize railroad terminal operations. The primary objective…
GUESTS: Jennifer Clarke-Burke, Transformation Coach and Dan Bouchard, Transformation Coach
DESCRIPTION: Jennifer and Dan, two Transformation Agile Coaches working at the same client, talk through how…
SITUATION
Our client recently released a new Wi-Fi thermostat product. In order to have a successful launch they needed a support center to handle customer questions via phone, email or instant message about connectivity issues with the…
SITUATION
Our client is a consumer industrial business specializing in the mining, extraction, and refinement of raw materials. A decade ago, the client offshored identity management and security support service desks.…
