SITUATION
Our client needed a strategic partner to help ramp up their call center workforce in order to support their yearly open enrollment period for health and pension benefits. This period involved seven locations to fill with…
SITUATION
Our client needed to resolve issues with portfolio management, unsustainable planning, execution of work, and technical constraints. Their goal was to create end-to-end teams focused only…
SITUATION
Our client, a Fortune 500 Financial Services Firm, was upgrading to Tier One (Big Bank) status and was modernizing their application systems and compliance processes. Current full time employees were assisting with the…
SITUATION
Our client decided to move foreign-based Level 2 support services back onshore to the United States. Our client needed a partner to build an onshore operational model, and to deploy and manage a team to provide…
