SITUATION
Our client launched an initiative to build a customer-facing, enterprise-wide channel to support their customers’ desire to leverage emerging technology. This new channel will enable the company to package products and services as…
SITUATION
Our client needed to replace their inefficient support desk program by addressing critical gaps in their service desk workforce and decreasing support ticket resolution times. They were seeking…
IT support services encompass a wide range of activities, from addressing technical issues to implementing new solutions. Efficient and streamlined IT support services are an essential component in the successful operation of organizations. To…
SITUATION
Our client’s primary objective was to consolidate their escalation and professional services support for investigative, technical, sales and billing support teams under a single managed service provider. Consolidation…
SCOPE AND OBJECTIVES
Apex Systems serves as a subcontractor and teaming partner in support of one of the largest federal Information Management (IM) and Information Technology (IT) help desks currently operating within the…
