A nonprofit academic medical center improves project delivery and culture with Agile methodologies.


Our client had received feedback from their customers regarding a lack of quality releases of work and a lack of transparency in all phases of delivery within their organization. The client was also dealing with consultant constraints and an unhealthy work environment due to post-COVID burnout. They wanted to pursue this transformation to define and implement the Agile methodologies into their day-to-day IT practice. This would help accelerate current project activities and prioritize new work.

Increased efficiency and growth of employee retention with over 400 employees trained in Agile


For the first phase, our team gathered an initial survey of the current state and culture. We deployed 10 teams of consultants to experiment and show the client the value of implementing an Agile methodology. In the second phase, we started a mass Agile training for internal employees in key roles (leadership, scrum master, and product owner). In this phase, we also designed the scaled Agile framework the client would use. We launched two pilot teams for the client, with one team starting to deliver more and higher quality work quickly. The other pilot team did not follow our recommended best practices and took months longer to achieve similar results. Following this successful demonstration, the client moved forward with 16 additional teams following our recommended best practices.


Our teams trained over 400 people in the Agile methodology. Our materials were designed to carry the foundations forward into the next stages of adoption. The teams demonstrated increased quality in releases and collaboration through impediment removal. Additionally, we were able to improve their current processes by exploring software test automation. The client had not been able to pursue this due to a lack of bandwidth for the requisite testing.