System Stability Managed Service

SITUATION ​

Our client is committed to maintaining excellent technology services in order to deliver nationally recognized healthcare and an outstanding patient and family experience. They operate on the Infor (Lawson) version 10 ERP system, and are continually adding more modules to further automate business processes. Like many hospital organizations, the client’s technology team focuses on the hospital’s core applications, such as those that enable the electronic health record (EHR), clinical diagnostics, and revenue cycle. They were experiencing frequent unplanned outages and slow system performance, and obtaining talent with the specialized skills and specific solution experience required to support the ERP was difficult. Wanting to improve software management, administration, and the streamlining of upgrades and testing, they turned to us as their IT managed service provider to help address the skills gap and improve system stability. ​

SOLUTION ​

We provided a managed service with a deep bench of experienced resources that understood Infor applications, the underlying technology, and optimal application management to improve service consistency. 

Because we offer innovative managed services for organizations that operate Infor software on premise or in the cloud, our team was able to help minimize system outages and allow the client's technology team to focus on their core business applications, not system support. ​

RESULTS ​

As a result of our partnership, unplanned system outages have decreased considerably. Our functional and technical consultants with deep skill sets understand how activities need to be scheduled and executed, resulting in improved system management and decreased outages for our client. The organization has also realized improved processes for routine maintenance tasks, enabling internal resources to focus on revenue-generating activities rather than patch application and testing. ​