Test Automation and Process Improvement

SITUATION

A client-centered care center needed a streamlined, efficient ERP upgrade process. They were preparing to upgrade Infor (Lawson) to the latest version and knew that the internal system testing required would be a challenge for their IT department. The client did not have documented processes or detailed test suites, meaning that system testing would require large amounts of time to complete on top of the IT department’s daily responsibilities, increasing the risk of departmental fatigue.

SOLUTION

We partnered with the client to implement Test Automation, a web-based application that streamlines and accelerates the Infor Lawson system testing process. This freed our client’s IT resources from repetitive testing, non-core activities, and inefficient usage of their time. The client formed an operations group and brought together participants from finance, HR, and marketing to foster better alignment between IT and the business to increase communication and create comprehensive documentation of business procedures.

• Cut time and costs during upgrade process and ongoing system maintenance
• Accelerated testing process and shortened deployment cycles
• Reduced resource requirements
• Centralized script library and documented business processes
• Supports audit and compliance requirements
• Created repeatable, reusable testing process
• Increased familiarity with Infor Lawson ERP

RESULTS

Our rapid implementation methodology enabled our client to get up and running quickly. Using Test Automation, the client was able to develop test scripts and associated documentation within just two minutes compared to an hour when done manually. Business analysts for the client noted that the system is intuitive and requires minimal training; factors which were highly appreciated throughout the engagement.