Case Specialist
Job#: 2021035
Job Description:
Apex is partnering with our client in Houston, TX to hire a HYBIRD Case Specialist!
To apply, please email your resume directly to Shelby at [email protected]!
Position: Case Specialist
Location: Houston TX 77061 (Onsite 2x per week)
Duration: 6 month contract to start
Schedule: M-F, 8-5
Pay rate: $17-19/hour DOE
Job Summary:
- Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
- Meet with customer and record complaint information.
- Perform data entry responsibilities for the department.
- Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Investigate issues to determine if item is subject to arbitration.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Qualifications:
- AS400 system knowledge required.
- Excellent communication written and verbally.
- Ability to multi-task.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.