Loan Workout Specialist

Job#: 2025677

Job Description:

Loan Workout Specialist

Interested candidates should send an updated resume to [email protected]

Duration: Long term contract out - 18 months, starting ASAP

Position will be HYBRID and require in office work 3 days/week - office location is in West Des Moines, IA

Pay: $23.75/hr - paid weekly on W2

Job Summary

• Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.
• Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
• Manages stakeholder relationships with customers, family members, legal representatives, and business partners.

Team Duties:

• This team manages and supports the control step
• The team is part of the recovery department, and is a last stop in the settlement review process
• The largest portion of the case review is in Credit Cards
• Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts

Years of Experience required:

• 2+ year of relevant professional experience
• Root cause analysis
• Understanding credit cards, that is the main department
• Payment research
• Litigation exposure specifically civil procedure
• Partnering with 3rd party law firms
• Working independently and being resourceful
• Enterprise/corporate environment background

Preferred Industry Experience:

• Financial services background is needed

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.